Shipping

Our customer satisfaction is important and we offer complimentary shipping on all orders

We offer the following shipping options:

1) If you are in the Sydney metro area we offer free standard shipping (this is often between 2 - 4 days), however this is subjected to the terms and conditions from the courier and transport company we use. If your order is urgent, please email us on the contact detail below and we will try our best to ensure you receive your order on-time.

2) We offer free shipping worldwide, (this is often between 6 - 8 days), however this is subjected to the terms and conditions from the courier and transport company we use.

Please note that all our domestic orders are sent either by Australia Post, FedEx, TNT or StarTrack depending on the availability, destination and which shipping option you select at checkout. All PO Boxes and Parcel Lockers will be sent via Express Post.

Most of our parcels require a signature upon delivery unless you authorise to leave without signature. Please ensure the courier or transportation is notified and aware of this when they make contact with you of your delivery notice. To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours.

If no one is at the specified shipping address when delivery is attempted, all of our carriers will leave a card which will direct you to the local post office or exchange for collection. Once a parcel is delivered to a local post office or collection point, we are unable to organise a redelivery for you. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us. If it is returned back to us, we will charge you an additional $15 to re-dispatch the parcel to you again. We will contact you if a parcel returns to us to give you the option of a re-dispatch before charging you any additional fees

Whilst we will offer our products to all locations, we can not guarantee that the courier and transport company we use deliver to every location requested. We reserve the right to alter, change and cancel the sales and purchase order in the event the courier and transport company does not deliver to your requested location. In this case, we will not charge your for the purchase or will provide a full refund. We are sorry as there are no exchange or refunds if there is a delay because you or your authorised are not present at the time of delivery or collection.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

Contact Details

If you have any feedback or questions about the Shipping and its Term of Service here, please send an email to CustomerService@SimpleLuxe.com.au