Privacy Policy
SIMPLE LUXE is committed to protecting your personal privacy
This Privacy Policy here describes how your personal information is collected, used, and shared when you visit or make a purchase from SimpleLuxe.com.au (the “Site”).
SIMPLE LUXE (the company “We”) complies with the Privacy Act 1988 (Cth) (“the Act”) and any code approved by the Privacy Commissioner under Section 18DD of the Act. This includes the National Privacy Principles introduced on 21 December 2001.
Your Consent to this Privacy Policy
By using this website, you are agreeing to accept the terms of our current privacy policy as described herein. If you do not agree with any part of this policy, you may not use our website.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal information), email address, birthday and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this privacy policy, which includes your rights to limit our use of the Personal Information.
How do we use your Personal Information?
We use the Personal Information that we collect when you’ve made an enquiry, and generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use your Personal Information to:
-Communicate with you, Improve our product and services, Optimise our Site and Screen our orders for potential risk or fraud.
-For marketing. We may use the Personal Information collected and send you information about relevant products, latest developments and forthcoming events and birthdays.
-On the topics you have indicated an interest in or that we believe that you may be interested in relating to our products or services and Site.
-We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Your Personal Information and Third Parties
Your Personal Information and the information collected is used for the express purpose for which it was collected. We do not provide Personal Information to other companies except where they are subcontractors or suppliers directly involved in the delivery, sale, marketing or advertising of a product. Occasionally we may collect Personal Information from you in the course of conducting promotions or competitions and such promotions or competitions may be conducted jointly with third parties who might have access to your Personal Information. In such circumstances the terms and conditions of such promotions or competitions (jointly held or otherwise) will clearly state the intentions of the recipient(s) of your Personal Information. Otherwise, we do not provide your Personal Information to third parties to use for their own marketing purposes.
We share your Personal Information with third parties to help us use your Personal Information, as described above. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, court order or other lawful request for information we receive, or to otherwise protect our rights.
Security of Information
We take reasonable precautions to keep your Personal Information secure. Access to your Personal Information is permitted among other employees only on a need to know basis. If the Personal Information that we have about you is no longer needed for the purposes stated in this privacy policy, we will take reasonable steps to destroy or permanently remove your Personal Information.
Accuracy of Information
We takes all reasonable steps to make sure that the Personal Information that we collect, use or disclose is accurate, complete and up to date. We do not take responsibility for the changes in your Personal Information without informing or notifying us. We may from time to time contact you to check that our information is accurate and up to date.
Changes in our Policy
We reserve the right to change this privacy policy at its discretion (to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons). If we decide to change our privacy policy we will post those changes on our Site. We encourage you to visit the site frequently to stay informed and up to date.
Complaint Handling Procedure
If you have a complaint about breaches of this privacy policy, please contact us on the Contact Details provided below and we will investigate your complaint with reference to Part 5 of the Act. If you are not satisfied with the way that we respond to your complaint, your next step is to refer your complaint to the Office of The Federal Privacy Commissioner. It will then be dealt with as determined by the Privacy Commissioner.
Access to your Personal Information
You have the right to access your personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the Contact Detail information below.
Contact Details
For more information about this privacy policy or our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at CustomerService@SimpleLuxe.com.au